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CONTACT ROUTES

Check Legal Contact Routes

Legal questions are handled through account-linked channels so we can match your request to the right record. Use the same name, phone number and payment reference you used on the account when you contact us. That keeps the conversation tied to your wallet history and prevents changes being made from an unrelated profile. We will not ask you to send passwords through chat, email or any social channel.

Team online

Account chat

Open the account chat when your question concerns access terms, identity checks or a transaction dispute. Our team can see the account reference and tell you which record is needed before a legal request moves forward.

Email request

Use email for written requests about data access, correction or account record changes. Include your account name, registered phone number and the date of the event, but leave passwords and full bank details out.

Wallet record query

For Touch 'n Go, GrabPay, Boost dan FPX queries, send the payment time, amount and receipt reference. We compare those details with account logs before giving a legal or wallet status reply.

DATA CARE

Browse Account Data and Cookie Controls

Our legal process is built around records we can verify: account profile data, device activity, wallet references, cookie choices and support messages.

Data use log

We use your account details to verify access, process wallet activity, answer support requests and manage disputes. Data used for one legal purpose is not expanded into another without a valid account or legal reason.

Cookie controls

Cookies help keep your session active, remember language choices and detect unusual access. You can adjust browser settings, though blocking required cookies may affect login, wallet checks and legal request verification.

Account security

Legal changes must come from the registered account route or a channel we can match to your profile. We may request identity proof before changing phone numbers, payment details or access credentials.

Retention window

Transaction logs, support messages and identity check records may be kept for as long as needed to handle disputes, account safety and legal duties. Older records are removed when no valid reason remains.

Change request

You may ask us to correct account data that is inaccurate or outdated. We will check the request against existing records, payment references and security signals before applying any confirmed change.

Lawful access check

Access and eligibility depend on local law and are available where local law permits. If a location, device signal or account record raises a legal concern, we may pause access while checks continue.

Discover Answers on Your Legal Rights

These answers explain how legal requests work after you open an account, especially when data, wallet records or access status are involved. They do not replace the full terms, but they help you decide what to send and which channel to use. If your issue concerns a live account, contact us through the account chat or email route so we can match your request to the correct record.

Your account is subject to the terms shown on this page, account notices and any lawful requirements that apply in your location. Access depends on local law and is available where local law permits.

Yes. Send a written request through email or account chat with your registered details. We may verify your identity before sharing account data, wallet references or support messages tied to your profile.

We keep payment references, times and account links so deposits, withdrawals and disputes can be traced. Full payment credentials are not needed for a legal query, and you should not send passwords.

You can request a correction, but we must verify the account before changing key details. We may ask for identity proof, past payment references or account activity that matches our records.

Access may be paused when location signals, identity records, wallet activity or account changes need checking. This protects the account record while we confirm whether continued access is allowed under local law.

We keep records only for valid account, dispute, security or legal reasons. Retention periods differ by record type, and some transaction logs may remain longer than general support messages.

Start with account chat if you can log in, or email us with your registered details if access is unavailable. Include dates, receipt references and the issue you want us to check.

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